FAQ - Frequently asked questions
How do I contact Skullpot?
Write us an e-mail: [email protected] - or write a WhatsApp - click here for that!
Can the product be installed at my home?
All connections and dimensions comply with the standard norms (Geberit standard) and are also confirmed by certificate. The outlet is to the rear. In any case, we recommend that you have the installation carried out by a sanitary specialist store. Damage to the toilet caused by unprofessional installation is excluded from the warranty.
Which cistern / installation module do you recommend for the Skullpot wall-mounted WC?
If the cistern is to be installed in the wall:
https://www.geberit-global.com/products/installation-systems/
In case of an external cistern on the wall:
https://www.geberit-global.com/products/bathroom-products/geberit-monolith/
How can I place an order?
You can order directly in our online store here.
Are the prices incl. or excl. VAT?
All prices are incl. VAT.
What are the shipping costs?
The shipping method for Switzerland, the EU and most other countries (U.S.A., Canada, Russia, etc.) is Swiss Post. The prices for the respective shipping costs can be seen in the order process.
What payment options are available to me?
Payment options are credit card (Visa / Master), prepayment (bank transfer) or Paypal.
Delivery abroad possible?
Yes, deliveries are possible worldwide. You can find the different prices in the order process or ask at [email protected].
Are the toilets certified?
Yes, our toilets are certified according to the following standards:
How long are the delivery times?
If you find any defects in the delivered goods, please notify us immediately via email to [email protected] with details of your order confirmation. We will then immediately take care of your concern.
What do I have to do if I want to cancel an order?
To do so, please send us an e-mail: [email protected]
My order was delivered with defects, what should I do?
If you notice any defects in the delivered goods, please report them to us via email to [email protected] with details of your order confirmation. We will then take care of your concern immediately.
Will my personal data be treated confidentially?
When you place an order, we ask you for your personal details so that we can make the delivery and serve you in the best possible way. Your data will be treated confidentially and will not be passed on to third parties.
Is my data protected during transmission?
Yes, reliable SSL encryption technology is used for the transmission of your data.
Who installs the Skullpot toilet?
We recommend that you have the installation carried out by a professional plumbing company. The connections and dimensions are all standard and certified.
What is the best way to clean and maintain the Skullpot toilet?
In order to protect the glaze of the ceramics and thus also the colour, we recommend that you do not use any aggressive agents when caring for and cleaning the inside and outside of the toilet. We also advise against using sponges with rough surfaces or leaving cleaning agents on for too long to prevent further damage. For the coloured Skullpot toilets, we also recommend careful use of the toilet brush in combination with aggressive cleaning agents.
For the perfect care of the Skullpot head, we recommend using our specially developed cleaning kit. This allows you to polish and optimally clean the high-quality ceramic. You can order the care set in our store.
Troubleshooting
Water splashes on the toilet lid during flushing.
If more than 4.5l of water comes from the cistern during flushing, the water volume is set too high and water may splash onto the lid.
In this case we recommend you to do the following: